October 1, 2020

SERVICE CHARTER IMPROVES SERVICE DELIVERY IN LUNCHENZA

SERVICE CHARTER IMPROVES SERVICE DELIVERY IN LUNCHENZA

SERVICE CHARTER IMPROVES SERVICE DELIVERY IN LUNCHENZA

By: Alex Charlie

Luchenza Municipality has been recommended as the best council which has performed better in implementing services charter to its citizen, which aimed at providing the basis for the communities to demand better service from the council

Deputy Chief Executive Officer for Tilitonse Foundation Chinduwila Chisi made recommendation recently during project evaluation meeting.  

Chandiwira Chisi

Chisi said that he was delighted with how Lunchenza has implemented the project compared to other councils where the similar service is been implemented.

“We believe the effects of the service charter will continue to improve on service delivery in the area” Chisi said.

In his remarks Alex Spoon Mayor for the town said, the charter has helped municipality to improve the rate of taxations as people are willing to work hand in hand with those in authority,

“This project has improved understanding of the various roles by different players more especially those doing business.” Spoon said.

He then assured the residents that the council will take all the proper procedures to make sure that the service charter will many years to come.

Commenting on the same Philemon Chisale who is a business person in the town ,said that the coming in of service charter has improved sanitation in the town saying the town  was in unconditional before the charter ,

 “The project has empowered local people who are able to demand the service they need from the council” Chisale said.

The one year project has been implemented in the town since February 2019 to February 2020 with financial support from Tilitonse Foundation and was facilitated by Nice Trust